Refund policy

At DropVibeHub, customer satisfaction is our top priority.
If you are not satisfied with your purchase, please review our refund and return terms below.

1. Returns Eligibility

We accept returns if:

- The item is unused and in original packaging

- The return is requested within 14 days of delivery

- The product is defective, damaged, or not as described

Non-returnable items:

- Used products

- Hygiene-related products

- Discounted or clearance items

2. Refunds

Once your return is received and inspected, we will notify you.
If approved, your refund will be processed to your original payment method within 3–10 business days.

3. Late or Missing Refunds

If you haven’t received your refund:

- Check with your bank or credit card company

- Contact us at dropvibehub@gmail.com

4. Exchanges

We replace items only if they are defective or damaged on arrival.

5. Order Cancellation

Orders may be canceled within 12 hours after purchase.
After that, cancellations are not guaranteed due to processing timelines.

6. Shipping Costs

- Customers are responsible for return shipping costs (unless the product is defective).

- Original shipping fees are non-refundable.

7. Contact for Returns

To initiate a return, contact us at:
📧 info@dropvibehub.com